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DealerRater Honors Smythe Volvo for Outstanding Customer Satisfaction Based on Customers' Online Reviews on DealerRater Website.
DealerRater, the world's premier car dealer review web site, recently announced Smythe Volvo as a winner of the 2015 National Volvo DealerRater Dealer Of The Year. The DealerRater Dealer of the Year Award Program recognizes a select number of car dealerships throughout the United States and Canada for outstanding customer satisfaction as expressed through customers' online reviews posted on DealerRater. We are the first Volvo dealership in the country to win this distinction five years in a row!
"We congratulate Smythe Volvo for achieving this distinction for customer satisfaction amongst Volvo dealers across the United States and look forward to their continued success through unparalleled customer service," said Chip Grueter, president of DealerRater. "It was a tight competition among many outstanding dealers throughout the United States and Smythe Volvo should be proud of this accomplishment."
Smythe Volvo has demonstrated consistently high PowerScore ratings for customer satisfaction, placing them in the top of their class. The PowerScore is determined using a Bayesian algorithm that factors the dealership's average DealerRater consumer rating and the total number of reviews written about the dealership during the calendar year.
The Dealer of the Year Award Program
DealerRater's
Dealer of the Year Award Program recognizes a select number of car
dealerships throughout the United States and Canada for
outstanding customer satisfaction as expressed through customers' online
reviews posted on DealerRater.
Award Criteria
In order to qualify for the award program, a dealership must meet the following criteria: - At least 25 new reviews written on DealerRater's web site during the previous calendar year.
- An average rating greater than 4.0, with 5.0 as the highest possible score.
- Must not have been blacklisted within the last 12 months.
PowerScore
DealerRater's
Dealer of the Year awards are given each February to car dealerships
that have the highest PowerScore in their brand category, both at
national and state levels. Each dealership's PowerScore is determined
using a Bayesian algorithm that considers the dealership's average
DealerRater star rating and the total number of reviews written about
the dealership during the calendar year.
In addition, one
dealership is chosen as the overall Dealer of the Year for having a
PowerScore that outranks all other brand-specific Dealer of the
Year winners and one dealership is chosen as the Canada Dealer of the
Year for having a PowerScore that outranks all other brand-specific
Canada dealers.
